[vc_row][vc_column offset=”vc_hidden-xs”][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_tta_accordion style=”modern” shape=”square” spacing=”10″ c_align=”center” c_icon=”” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What is happening?” tab_id=”1530811682726-dfd08afd-9b58″][vc_column_text css=”.vc_custom_1530812080372{padding-right: 16px !important;padding-left: 16px !important;}”]You are able to join virtually the excitement of Central Youth Conference. Watch a high quality LIVE video stream brought to you by Cleeng. Enjoy, interact and watch the live feed from any of your internet connected devices.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When is this happening?” tab_id=”1530811682752-81c00ce3-1b2f”][vc_column_text css=”.vc_custom_1530812086643{padding-right: 16px !important;padding-left: 16px !important;}”]On July 10th, 7:00PM EST to July 13th, 1:00PM EST you will come back here and watch the show LIVE!![/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I need to watch?” tab_id=”1530811805667-d9548d15-9a92″][vc_column_text css=”.vc_custom_1530812232604{padding-right: 16px !important;padding-left: 16px !important;}”]You need a minimum of 1.5Mb download Internet speed for our best quality, check at http://www.speedtest.net


We support most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash® or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work. We are streaming a lower bitrate feed that works over most 3G and 4G services. Please consult with your local access carrier for rules and regulations. Please be aware that we are not responsible for data connection charges to view the stream on any platform or service.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to download anything to view the live stream?” tab_id=”1530812178872-56ee3162-3e53″][vc_column_text css=”.vc_custom_1530812224514{padding-right: 16px !important;padding-left: 16px !important;}”]No. Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband connection for video.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is a Cleeng account?” tab_id=”1530812286554-64bc6188-9917″][vc_column_text css=”.vc_custom_1530812311424{padding-right: 16px !important;padding-left: 16px !important;}”]Cleeng simplifies the access to unique quality content. Using your Facebook, Google or Yahoo! account, it takes just a few seconds to create a Cleeng account and then purchase access using Visa, MasterCard, Mobile/SMS or PayPal. Cleeng keeps track of the premium content you register for or buy, so you can access it later on any of your devices. Note, Cleeng is not responsible for the organization of the event itself.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is my Credit Card secure?” tab_id=”1530812499311-653f3deb-33b2″][vc_column_text css=”.vc_custom_1530812528093{padding-right: 16px !important;padding-left: 16px !important;}”]Yes, fully! Your profile, balance and access information are securely stored on the Cleeng servers. All actual transactions are done on the Cleeng servers using 256bits SSL encryption, and payment processing meets the highest PCI compliance standards.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is the live stream available on mobile devices?” tab_id=”1530812531388-848a34dc-0a87″][vc_column_text css=”.vc_custom_1530812560439{padding-right: 16px !important;padding-left: 16px !important;}”]Yes it is! When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and got/purchased your access, just go back to the site. You can connect from your computer, phone or tablet anytime you want to. If you got registered/purchased your ticket before on a different device, simply login with your Cleeng account and again you’ll have full access.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I book in advance? How do I access the show on the day of?” tab_id=”1530812562684-2629a5b5-da0a”][vc_column_text css=”.vc_custom_1530812776863{padding-right: 16px !important;padding-left: 16px !important;}”]We actually recommend you book your ticket in advance. This way, you avoid the queue (even on internet, it can happen!). Then connect a few minutes before the show.


Two ways to get access to the show:
1- from the email receipt you received from Cleeng (check your spam, it may happen it was wrongly classified)
2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your credentials, and that’s it! [/vc_column_text][/vc_tta_section][vc_tta_section title=”How to cancel my subscription?” tab_id=”1530812778959-668e7b29-ebd7″][vc_column_text css=”.vc_custom_1530812817109{padding-right: 16px !important;padding-left: 16px !important;}”]Firstly login to your Cleeng account via https://cleeng.com/my-account – this account was automatically created when you purchased your subscription – use the same email and password to log in.
Once you have logged in you will see your library with a list of your purchase history. Click on the second tab titled “Subscription”. This will show you a full list of all your current live subscriptions.
In the fourth column you can easily change the subscription status by clicking on ‘Stop’. The change will be saved automatically and your subscription will be cancelled.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”My payment is rejected, what can I do?” tab_id=”1530812822891-cc623398-a7be”][vc_column_text css=”.vc_custom_1530812852211{padding-right: 16px !important;padding-left: 16px !important;}”]It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of your card). Alternatively, please try to use a different payment method.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have problem accessing the content I previously bought. What can i do?” tab_id=”1530812853839-510cdeab-590a”][vc_column_text css=”.vc_custom_1530813240446{padding-right: 16px !important;padding-left: 16px !important;}”]Few options are available:
Option 1: Search your email inbox for “Cleeng receipt”. Have a look too at your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase. It should work!
Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1.[/vc_column_text][/vc_tta_section][vc_tta_section title=”The video or stream quality is bad, what can I do?” tab_id=”1530812939117-206d9008-a3f6″][vc_column_text css=”.vc_custom_1530813085413{padding-right: 16px !important;padding-left: 16px !important;}”]Try reloading the page a few times or see if you can access the event from another browser and/or device. If the issue continues please email us at jacob@7hillschurch.tv for the latest streaming status updates. If no mention of any issue, it must be related to your internet connection. Please check it, and be patient :)[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I watch from different computers or phones at the same time?” tab_id=”1530813089348-dace2d6b-87fa”][vc_column_text css=”.vc_custom_1530813116630{padding-right: 16px !important;padding-left: 16px !important;}”]Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse. To avoid your account being cut off, don’t use more than 2 different devices just before and during the event.
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